TERMS OF SERVICE
Effective Date: April 13, 2026

1. Business Information

This website and services are operated by Nicole Wiltshire, DBA Zip Code Authority, a sole proprietor based in Costa Mesa, California.

For questions, contact:
Email: [email protected]

2. Services Provided

We provide access to software tools and related services, including but not limited to:

CRM (Customer Relationship Management) software

Automation setup (SMS, email, pipelines, workflows)

Lead reactivation services

Onboarding and support

We reserve the right to modify, update, or discontinue any part of our services at any time.

3. Use of Services & Client Responsibilities

By using our services, you agree that you are solely responsible for:

How you use the platform and its tools

All communications sent through the system (SMS, email, voicemail, etc.)

Ensuring compliance with all applicable laws and regulations

This includes, but is not limited to:

Telephone Consumer Protection Act (TCPA)

CAN-SPAM Act

CTIA messaging guidelines

Any applicable state or federal laws

You agree to obtain proper consent (opt-in) before sending communications and to provide opt-out mechanisms where required.

4. SMS Messaging Terms & Compliance

By providing your phone number and opting in, you consent to receive SMS messages related to:

Appointment scheduling and reminders

Service updates and notifications

Customer support communications

(If applicable) marketing and promotional messages

Message frequency varies. Message and data rates may apply.

Opt-Out

You may opt out at any time by replying STOP to any message. You will receive a confirmation and will no longer receive messages.

Help

Reply HELP for assistance or contact us at the email listed above.

Additional Disclosures

Carriers are not liable for delayed or undelivered messages

Our messaging services are intended for users 18 years or older

We comply with all applicable messaging laws and industry standards

For more information, please review our Privacy Policy.

5. No Guarantees

We do not guarantee any specific results, including but not limited to:

Number of leads generated

Conversion rates

Revenue or business outcomes

Results depend on factors outside our control, including your internal processes, follow-up, and market conditions.

6. Payments & Billing

Services may be billed as subscriptions, setup fees, or one-time charges

Payments are processed via third-party providers (e.g., Stripe)

By purchasing, you authorize recurring billing where applicable

No Refund Policy:
All payments are non-refundable, including partial months or unused services.

7. Third-Party Services

Our services may integrate with third-party providers, including:

Payment processors

Communication platforms (SMS, phone, email)

Software integrations

We are not responsible for outages, errors, or policies of third-party services.

8. Intellectual Property

All content, materials, and software associated with this site and services are owned by or licensed to Zip Code Authority and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any materials without permission.

9. Account Registration & Security

You agree to provide accurate and complete information when creating an account.

You are responsible for:

Maintaining the confidentiality of your login credentials

All activity under your account

Notify us immediately of any unauthorized use.

10. Account Suspension & Termination

We reserve the right to suspend or terminate access to services at any time for:

Non-payment

Violation of these Terms

Misuse of the platform

Access may be revoked immediately upon violation.

11. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid to us in the prior 30 days

12. Indemnification

You agree to indemnify and hold harmless Nicole Wiltshire and Zip Code Authority from any claims, damages, or legal actions arising from:

Your use of the services

Your communications with your customers

Your violation of any laws or regulations

13. Governing Law

These Terms are governed by the laws of the State of California.

14. Updates to Terms

We may update these Terms at any time. Continued use of the services constitutes acceptance of the updated Terms.